OUR PRIVACY POLICY
This Privacy Notice sets out how “Noor Al-Fajr LLC”, registered and incorporated in the United States of America, protects the privacy of your personal information.
Noor Al-Fajr LLC is a reputed Hajj and Umrah travel agency, and we acknowledge the importance of your data. Here we declare our privacy policy to protect your personal information.
Why do we collect this information?
As a travel agency, we collect the following information to secure room reservations in Makkah, Madinah, and other global destinations, and arrange flights for Hajj, Umrah, and worldwide travel.
- Personal and contact details, such as title, full name, contact details (address, telephone and email address)
- Passport number, date of birth and nationality – if required by the respective airline
- Payment information: card number, security number, expiration date and cardholder name
- Frequent flyer numbers, car rental programme and hotel room preferences (if applicable)
- Dietary requirements and health issues (if any) relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. accommodation or tour providers).
- Information provided by filling forms on our website & our PDF booking forms – e.g. email address, where you heard about us and your travel preferences. This information will be used to keep you up to date with all our latest offers and products
- Call recordings – calls may be recorded for quality control and staff training
- Social media – by interacting with the social media features on our website (Facebook, Twitter or Instagram) you will be bound by the privacy policies of the respective social media companies
- The IP address and cookies – When you access our website our servers may record data regarding your device and the network you are using to connect with us, including your IP address
How do we collect this information?
We collect the information as mentioned earlier from the following sources:
- The information generated about you when you purchase or make inquiries regarding a travel arrangement, whether via phone, email, or website
- When you subscribe to receive marketing from us (e.g. e-newsletters)
- When you speak to our customer services team
- When you enter competitions or register for promotions
In certain circumstances, we may obtain your personal information from a third party, such as when someone else books a reservation on your behalf or when you reserve a package for another individual. In such cases, the person making the reservation is responsible for ensuring they have the necessary authority to provide your personal information. Likewise, by providing personal information for other travelers, you authorize us to collect, use, and disclose their information as outlined in this policy.
By providing personal information for other travelers, you authorize us to collect, use, and disclose their information as outlined in this policy
How do we collect this information?
- To perform our duties as a travel agent. The consequences of not providing this information are that we will be unable to complete your booking.
- Personal and contact details are used to complete the travel bookings you make on our site. Similarly, payment information, passport numbers, date of birth, frequent flyer numbers and dietary requirements.
- For direct marketing communications and related profiling to help us offer you relevant products and services, including decisions whether to provide you with certain products and services.
- Your information may also be utilized for broader reasons, such as: to provide you with travel confirmation and updates on your itinerary, to manage your booking and to allow us to contact you for customer service.
- We may use your personal information to send you targeted marketing activities; about special offers, new products or competitions. These may include emails, text messages and data messages. If you do not wish to receive such information, you may ask us in writing not to receive it.
In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters, your personal information may be used, with your explicit permission, to send you relevant promotional fares.
How long do we store your personal data?
- We keep your data for as long as is necessary to fulfill the purpose for which it was initially collected.
- To protect us against any contractual claims, generally for six years
- We retain your data in line with legal and regulatory requirements/guidance
Your rights
Below is a list of the rights that you have regarding the personal information that we process. You have the right to:
- Confirm with us that we are processing your data
- Request access to the personal data we hold
- Have data amended if it is inaccurate or incomplete
- Request that we delete your information if there is no compelling reason for its continued processing
- Request that we remove your consent
If you wish to exercise any of the above rights, please contact us on info@nooral-fajr.com providing details of your request.
When you visit our website, use any of our mobile applications or open communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address.
We collect your Internet Protocol (“IP”) addresses to track and aggregate non-personal data. For example, to monitor the device, browser utilized and geographic locations from where customers and visitors navigate our site.
The internet pages of Noor Al-Fajr LLC use cookies, which are text files stored on a computer system via an internet browser. These cookies allow us to provide users of this website with a more user-friendly experience that would not be possible without the cookie setting.
In addition to the first-party cookies mentioned above, we may use anonymised third-party web analytics services on our websites and mobile apps, such as Google Analytics. The analytics providers that administer these services use technologies such as cookies, to help us analyze how visitors use our websites and apps.
This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily.Please see https://quic.cloud/privacy-policy/ for more details.
We may update this Privacy Policy in the future. We will notify you about the material changes to this Privacy Policy by emailing you a notice to the email address you provide to us, or by inserting a notification on our website.
In case you visit/browse our website from outside the United States of America, kindly be informed that your data may be transferred to/stored in/and processed in the United States of America.
The preservation/protection of the data/information and other laws of the United States of America and other countries that your data may be transmitted to may not be as all-inclusive as those in your country but be assured that we take all the necessary steps to guarantee that your privacy is maintained and protected.
By using our features/services, you authorize and fully understand the transfer of your information to our facilities and third-party service providers as outlined in this Policy.
In the unlikely event that we are subject to merge with another company or change of ownership, we may share information with them (by international privacy standards).
We will require that the new organization will follow this privacy notice to respect any personal information given.
If we handle your personal information for any reason not included in this policy, you will receive a notification before the processing of this information for the new purposes.