Don’t worry — it happens! Most rejections are easily resolvable. The most common reasons for verification issues include:
- Problems with your passport or residency documents: This could include an expired visa, blurry image, or a mismatch between your documents and the information you entered.
- Issues with your passport photo: Your photo may be rejected if it’s blurry, has glare, or doesn’t meet the required size or quality standards.
If you continue to experience issues with getting your account verified, feel free to schedule an appointment with our Pilgrim Support Team for step-by-step help, or contact Nusuk Support directly for assistance.