How should I address my Nusuk-related question or issue?
You are welcome to contact our Pilgrim Support Team with any Nusuk-related questions. With years of experience assisting pilgrims, we can often help resolve common issues directly. For more complex matters, you may need to reach Nusuk’s official support team via email at support@hajj.nusuk.sa or phone at +966 9200 31201.
How is Noor Al-Fajr or the service providers associated with Nusuk?
Nusuk is an official platform run by the Ministry of Hajj and Umrah. Service providers are companies based in Saudi Arabia authorized to sell Hajj packages on Nusuk. Noor Al-Fajr works in partnership with these providers to assist pilgrims throughout their journey — helping with the Nusuk registration process, providing guidance on selecting packages, and […]
Is Nusuk Hajj the same as the Nusuk app?
No. The Nusuk app handles Umrah and Rawdah bookings and other year-round services, while Nusuk Hajj is a browser-only website specifically for Hajj registration and package purchases for eligible international pilgrims. You must book your Hajj package on the Nusuk Hajj website.
What is the Nusuk Hajj platform?
Nusuk Hajj is the official online portal of the Ministry of Hajj and Umrah — the sole digital gateway through which pilgrims from designated serviced countries can purchase their Hajj packages. If you are a resident or national of one of these serviced countries, Nusuk Hajj is the only authorized website for booking your Hajj […]