Why haven’t I received my refund yet?
Nusuk does not provide an official refund timeline. Based on past pilgrim experiences, refunds can take anywhere from a few business days to several weeks. Bank transfers typically take longer than credit or debit card transactions. Chargebacks with your financial institution can also delay processing. If it has been more than a month, we recommend […]
Why is my refund less than the amount that was in my e-wallet?
There are two main factors that can affect your refund amount: Currency Exchange Rates – Payments to Nusuk are made in SAR but funded in your local currency (e.g., USD). When Nusuk processes a refund, your financial institution converts SAR back to your currency, which can result in a small loss due to the exchange […]
What is the process to initiate a refund on Nusuk?
1.Access your wallet: Log into your Nusuk account and click the “View Wallet” button on your e-wallet card on the main dashboard, or Click the icon next to your name (top right), select “My Profile”, then choose “My Wallet”. 2.Request a refund: On the “My Wallet” page, click the “Withdraw” button next to your current […]
It’s been awhile since I sent my bank transfer, but my Nusuk account has not been updated yet.
When you select the bank transfer option in Nusuk, it only provides the banking information you’ll need to complete your transfer — it does not automatically initiate the transfer. You must submit the transfer either online through your bank or in person at your bank branch using the unique IBAN associated with your Nusuk account. […]
My credit card payment keeps getting declined with a processing error — what could be the issue?
If your payment is declined, there are a few common causes and steps to resolve it: Check your information – Make sure all credit card details are entered correctly on the Nusuk website. Try a smaller amount – If you were attempting a large top-up, start with a small test amount (e.g., 10 SAR) to […]